Customers who are unsatisfied with purchases made through merakiatelier.com are allowed to return the item(s)within 7 days of the order confirmation via email. MERAKI’s team will review your request within 7 working days of its receipt and get back to you thereafter.
- We reserve the right to refuse any refund request, at our discretion, should we determine that a customer is abusing our refund / exchange policy.
- Sale/ Discounted item(s) are not eligible for refund or exchange.
- Exchange item(s) will be picked by MERAKI’s tea, based on product availability.
- Return(s) items must be unworn, unwashed and return in the exact condition upon purchased with tag attached.
- Only original item(s) purchased through Merakiatelier.com or our official boutiques are entitled for refund or exchange.
- Please note that shipping cost of return item(s) is/are not claimable and are to be borne by purchaser.
- For your protection, do insure your delivery while using any delivery service.