Customers who are unsatisfied with purchases made through are allowed to return the item(s)within 7 days of the order confirmation via email. MERAKI’s team will review your request within 7 working days of its receipt and get back to you thereafter.

  1. We reserve the right to refuse any refund request, at our discretion, should we determine that a customer is abusing our refund / exchange policy.
  2. Sale/ Discounted item(s) are not eligible for refund or exchange.
  3. Exchange item(s) will be picked by MERAKI’s tea, based on product availability.
  4. Return(s) items must be unworn, unwashed and return in the exact condition upon purchased with tag attached.
  5. Only original item(s) purchased through or our official boutiques are entitled for refund or exchange.
  6. Please note that shipping cost of return item(s) is/are not claimable and are to be borne by purchaser.
  7. For your protection, do insure your delivery while using any delivery service.

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